Growing up with personalised technology has made some things easy for today's young adults.
Many of these so-called digital natives are adept at communicating
via social media and texting. Apps such as Uber are customised for users
and let them complete complicated tasks (like navigating from A to B in
a strange city) by pushing a single button.
But that means programmes like Outlook and Excel — the workhorses of
modern corporate life — feel primitive, alien, and complicated to them, according to Chris Pope, senior director of strategy at the technology services company ServiceNow.