Reclaiming Reference at the Library

Reference | Public libraries | Information seeking

For librarians, reference work today is increasingly about community service

by Sari Feldman |

Sep 14, 2018 

 

 

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Then Came Google...

In the late 1990s, as internet search engines were becoming more powerful and Stanford PhD students Larry Page and Sergey Brin were creating Google, that powerful feeling librarians once had at the reference desk began to dim. Initially, librarians called out internet search engines, criticizing them as imperfect and often inaccurate reference tools. But not for long.

Sure, the public’s willingness to take an answer rather than the answer was problematic. But immediacy has its advantages. For many simple questions, patrons could find answers quickly online. For the tougher questions, librarians soon came to use search engines at least as a starting point for research. And as the internet grew more powerful, connections got faster, and Google and other search engines rapidly improved, online research was embraced by librarians.

Today, information—once the domain of libraries, and the provenance of reference librarians—is increasingly accessible, with answers to a range of questions available at the swipe of a finger. As we transitioned to a digital world, I, like many librarians, wondered what such powerful information technology would mean for librarians in the future. With so much information readily available, why would anyone need a reference librarian? Read article...