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Sometimes, there is a big imbalance between what the users wish to have in a library and what they really get. As Mick Fortune mentions in our previous post, for many years libraries measured their success primarily by footfall and they only focused on that. Only in the last few years, libraries have really started focusing on getting to know their users better. Even so, all the studies, such as those made by The Pew Internet, Carnegie UK Trust, Museums Libraries & Archives UK, etc. end up showing the same results.
In the following blog posts, we’re going to explore the various things users want from a library and suggest a few ways how libraries can set this right. In this first post, we will focus on the 4 most important things users want from a library.